Privacy Policy

1. Introduction

Welcome to Bonvic Drilling Limited Company. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our drilling services, visit our website, or interact with us in any capacity.

Bonvic Drilling Limited Company (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency in our data handling practices. This policy applies to all personal information we collect through our various touchpoints including our website, service consultations, project execution, and customer communications.

2. Information We Collect

2.1 Information You Provide Directly

• Contact Information: Name, phone number, email address, physical address
• Project Details: Property information, drilling requirements, site specifications
• Business Information: Company name, business registration details (for commercial clients)
• Payment Information: Billing address, payment method details (processed securely)
• Communication Records: Emails, phone calls, messages, and consultation notes

2.2 Information Collected Automatically

• Website Usage: IP address, browser type, pages visited, time spent on site
• Device Information: Device type, operating system, unique device identifiers
• Location Data: General geographic location (for service area determination)
• Technical Data: Access times, referring website addresses, system configuration

2.3 Information from Third Parties

• Property Records: Publicly available land registry information
• Geological Data: Publicly available geological survey information
• Referral Information: Information provided by referring clients or partners

3. How We Use Your Information

3.1 Service-Related Uses

• Conducting site assessments and geological surveys
• Planning and executing drilling projects
• Installing pumping systems and water storage solutions
• Providing maintenance and support services
• Ensuring compliance with local regulations and permits

3.2 Business Operations

• Processing payments and managing accounts
• Maintaining accurate project records
• Improving our services and operations
• Training our staff and ensuring quality standards
• Conducting customer satisfaction surveys

4. Information Sharing and Disclosure

4.1 We Share Information With:

• Service Partners: Geological survey companies, equipment suppliers, certified contractors
• Government Authorities: Water Resource Authority, local councils (for permit compliance)
• Professional Advisors: Lawyers, accountants, insurance providers (as necessary)
• Payment Processors: Banks and payment gateway providers (for transaction processing)

4.2 We Do NOT Share Information For:

• Marketing purposes by third parties
• Sale to data brokers or marketing companies
• Unrelated commercial purposes
• Personal gain or unauthorized use

5. Data Security

5.1 Security Measures

• Physical Security: Secured office premises with controlled access
• Digital Security: Encrypted data storage and secure backup systems
• Access Controls: Limited employee access on a need-to-know basis
• Regular Updates: Software and security system updates
• Staff Training: Regular privacy and security training for all employees

5.2 Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Active Projects: Duration of project plus 2 years
• Financial Records: 7 years for tax and accounting purposes
• Marketing Communications: Until you opt out or withdraw consent
• Legal Requirements: As mandated by Kenyan law

6. Your Rights and Choices

6.1 Your Rights Include:

• Access: Request copies of personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to certain uses of your personal information
• Portability: Request transfer of your data to another service provider
• Withdrawal: Withdraw consent for marketing communications at any time

6.2 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request within 30 days and may ask you to verify your identity for security purposes.

7. Cookies and Website Tracking

7.1 Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage patterns
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver relevant content and advertisements

7.2 Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality and your user experience.

8. Children’s Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice during your next service interaction

The “Last Updated” date at the top of this policy indicates when the most recent changes were made.

10. Compliance with Kenyan Law

This Privacy Policy is designed to comply with the Kenya Data Protection Act, 2019, and other applicable Kenyan privacy laws. Our data processing activities are guided by principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, and accountability.